BIFACT’s comprehensive ServiceNow-based solutions to help organizations streamline their operations, improve service delivery,
and drive business transformation. Our ServiceNow capabilities span custom application development, platform configurations, and
end-to-end ITSM, ITOM, and HRSD implementations, as well as specialized solutions like Procurement Action & Workload Management (PAWM).
By leveraging the power of the ServiceNow platform, we automate workflows, enhance user experiences, and improve operational efficiency
across diverse business functions—from IT and HR to procurement and beyond.
Procurement Action & Workload Management (PAWM):
PAWM is a specialized application developed on the ServiceNow platform, built to streamline the procurement process
and optimize workload management. It is designed specifically for contracting agencies and offices, enabling them
to capture, manage, and track procurement actions through the entire acquisition lifecycle. PAWM extends the ServiceNow
platform’s capabilities to support procurement lifecycle management, including planning, pre-award, post-award, contract
administration, and closeout phases. This ensures a seamless process for procurement teams, improving transparency and
workflow automation.
Custom Application Development on ServiceNow:
We build tailored applications to meet specific business needs, leveraging the flexibility and scalability of the ServiceNow
platform. Whether you're looking to streamline internal processes or enhance customer-facing services, we specialize in delivering
customized ServiceNow solutions that drive business transformation.
ServiceNow ITSM (IT Service Management) Implementation & Optimization:
We offer end-to-end implementation and optimization of ITSM processes, including incident management, problem management,
change management, service catalog, and more, all powered by ServiceNow's capabilities. Our team ensures that your IT
services are streamlined, responsive, and aligned with best practices.
ServiceNow ITOM (IT Operations Management) Configuration & Delivery:
Our experts configure and implement IT Operations Management (ITOM) capabilities, such as discovery, event management, and
service mapping, to provide visibility into your IT infrastructure, reduce downtime, and improve service reliability.
ServiceNow HRSD (Human Resources Service Delivery) Implementation & Integration:
We enable HR departments to deliver modern, efficient services with ServiceNow HRSD. This includes automating HR processes,
creating self-service portals, and integrating HR systems for seamless employee experiences.
ServiceNow Platform Integration & Automation:
Leverage ServiceNow's integration capabilities to connect your ecosystem of business systems, including ERP, CRM, and
legacy platforms. We help automate workflows across your enterprise, improving operational efficiency and decision-making.
ServiceNow Performance Analytics & Reporting:
We empower organizations to leverage ServiceNow Performance Analytics for real-time dashboards and reporting, providing
actionable insights that help you continuously optimize business operations, improve service quality, and achieve KPIs.
