Small Disadvantaged (SDB);Minority Owned;D&B:625018861;Cage:6FYA6;UEI:KP6DYEE3MRG9; ISO 9001,ISO 27001 &ISO 20000 certified;
IT and Desktop Support

BIFACT provided a full range of desktop support at MICC-FB and designated supported organization locations, for government issued equipment. BIFACT engaged COMPTIA A+ certified professional and provided following services:

  • Installation of new desktop/laptop/printers
  • Set up A/V and VTC equipment for training and/or briefings
  • Mobile phone/Wi-Fi support: configure troubleshoot
  • Install basic software applications/system patches
  • Maintain database of Equipment/port number
  • Troubleshoot web access to various external systems
  • Troubleshoot and resolve desktop problems for end users
  • Troubleshoot and resolve printer problems
  • Customer Support/Office Automation Support
  • Standard Procurement System (SPS) - PD 2 Application Support
  • Virtual Contracting Enterprise VCE) Support
  • Quick Facts:

  • Prime Contractor: BI FACT LLC
  • Number of users: 100+
  • External Application Support: PD2 and VCE
  • NAICS:541511, 541512, 541513, 541519, 541612, 541611, 511210, 561330