IT and Desktop Support

BIFACT provided a full range of desktop support at MICC-FB and designated supported organization locations, for government issued equipment. BIFACT engaged COMPTIA A+ certified professional and provided following services:

Installation of new desktop/laptop/printers

Set up A/V and VTC equipment for training and/or briefings

Mobile phone/Wi-Fi support: configure troubleshoot

Install basic software applications/system patches

Maintain database of Equipment/port number

Troubleshoot web access to various external systems

Troubleshoot and resolve desktop problems for end users

Troubleshoot and resolve printer problems

Customer Support/Office Automation Support

Standard Procurement System (SPS) - PD 2 Application Support

Virtual Contracting Enterprise VCE) Support

Quick Facts:

Prime Contractor: BI FACT LLC

Number of users: 100+

External Application Support: PD2 and VCE